Shipping Policy

 

Shipping & Cancellation Policy
Last updated: 1 May 2025

At Chloe & Rose Jewels, we aim to process and ship your order as quickly as possible. Please read the policy below carefully to understand how our shipping and cancellation process works.

Average Delivery Time

  • Processing time: 1–3 working days
    (Orders placed during weekdays are processed ASAP. Weekend or Friday-evening orders may take slightly longer.)

  • Shipping time after dispatch: 7–14 working days on average
    (Delivery times may vary slightly based on local postal services in the United Kingdom and abroad.)

Cancellations

Because we work with an automated fulfilment system, your order is processed and enters the shipping queue immediately after purchase.

  • Even if tracking hasn’t updated yet, the parcel is already in motion within our logistics pipeline.

  • We are unable to cancel or refund once the payment is confirmed.

  • If you wish to return an item, please wait until the parcel is delivered and then follow our standard return process.

Placing Your Order

  1. Choose your item and click “Add to cart”.

  2. Confirm the correct variant (size, colour, etc.).

  3. Proceed to checkout and enter accurate shipping details.

  4. Select your preferred payment method:

    • Klarna (Pay Later)

    • Credit Card (AMEX, Visa, Mastercard, Maestro)

    • PayPal

    • EPS

    • Sofort / Direct Bank Transfer

  5. All payments are SSL-secured for your safety.

  6. Complete your order by clicking “Complete Order” and following your payment provider’s instructions.

If you experience any issues during checkout, contact us immediately at info@chloerosejewels.com.

Shipping Costs

We offer 100% free shipping on every order — no minimum required.

Shipping Notes

To offer fair pricing and reduce environmental impact, we batch ship orders once we reach our minimum dispatch quantity. This means:

  • Your package may take a few extra days before it leaves our warehouse.

  • We appreciate your understanding and support in helping us ship more sustainably.

We are currently experiencing high order volumes, but rest assured:
Every order is carefully packed and shipped as quickly as possible.