Privacy Policy

PRIVACY POLICY

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We’re pleased that you’re visiting our website and thank you for your interest. Below, we’ll explain how we handle your personal data when you use our website. Personal data refers to any information that can be used to identify you personally.

1.2 The controller responsible for data processing on this website, as defined by the General Data Protection Regulation (GDPR), is Chloe & Rose Jewels. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the lock symbol in your browser’s address bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only—meaning you don’t register or otherwise provide us with information—we collect only the data your browser sends to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • The website you visited

  • Date and time of access

  • Amount of data sent in bytes

  • Source/referral from which you arrived at the page

  • Browser used

  • Operating system used

  • IP address used (possibly in anonymized form)

This processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is not shared or used in any other way. However, we reserve the right to review server log files retrospectively if there are specific indications of illegal use.

3) COOKIES

To make visiting our website more appealing and to enable certain features, we use cookies on various pages. Cookies are small text files stored on your device. Some cookies we use are deleted after your browser session ends—when you close your browser (session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process specific user information, such as browser and location data and IP address values, to an individual extent. Persistent cookies are automatically deleted after a set period, which varies depending on the cookie.

In some cases, cookies help simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit). If personal data is processed through specific cookies we implement, this is done under Article 6(1)(b) GDPR for contract performance or Article 6(1)(f) GDPR to safeguard our legitimate interests in optimizing website functionality and providing a user-friendly, effective experience.

We may work with advertising partners to make our online offerings more interesting for you. In such cases, cookies from these partners (third-party cookies) are also stored on your device when you visit our website. If we collaborate with such partners, you’ll be informed individually and separately about the use of these cookies and the scope of data collected in the sections below.

Please note that you can configure your browser to notify you about cookie settings, allowing you to decide whether to accept them individually or block them for specific cases or entirely. Each browser manages cookie settings differently, as explained in its help menu. You can find instructions for adjusting cookie settings in the following browsers:

Note that rejecting cookies may limit the functionality of our website.

4) CONTACTING US

When you contact us (e.g., via contact form or email), we collect personal data. The specific data collected through a contact form is visible on the form itself. This data is stored and used solely to respond to your request or for contact purposes and related technical administration. The legal basis for processing this data is our legitimate interest in addressing your request, per Article 6(1)(f) GDPR. If your contact aims to conclude a contract, the additional legal basis is Article 6(1)(b) GDPR. Your data will be deleted after your request is fully resolved, unless legal retention obligations apply.

Contact Email: info@chloerosejewels.com

5) DATA PROCESSING FOR OPENING A CUSTOMER ACCOUNT AND CONTRACT FULFILLMENT

Under Article 6(1)(b) GDPR, personal data is collected and processed if you provide it to us for contract fulfillment or when opening a customer account. The specific data collected is indicated in the respective input forms. You can delete your customer account at any time by sending a message to info@chloerosejewels.com. We store and use the data you provide for contract processing. After the contract is fully executed or your account is deleted, your data will be restricted with regard to tax and commercial retention periods and deleted after those periods expire, unless you’ve explicitly consented to further use or we’ve reserved a legally permitted further use, as outlined below.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to Our Email Newsletter
If you subscribe to our email newsletter, we’ll regularly send you information about our offers. The only required information for this is your email address. Any additional data you provide is voluntary and used to address you personally. We use the double opt-in process for newsletter subscriptions. This means we’ll only send you newsletters after you’ve explicitly confirmed your consent by clicking a link in a confirmation email we send you.

By activating the confirmation link, you consent to the use of your personal data under Article 6(1)(a) GDPR. When you subscribe, we store your IP address, along with the date and time of subscription, to track any potential misuse of your email address later. The data collected during newsletter subscription is used solely for promotional purposes via the newsletter. You can unsubscribe at any time using the link provided in the newsletter or by notifying us at info@chloerosejewels.com.

6.2 Email Newsletter for Existing Customers
If you’ve provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers for similar goods or services from our range via email. We don’t need separate consent for this under Article 6(1)(f) GDPR, based on our legitimate interest in personalized direct marketing. If you initially objected to this use, we won’t send emails. You can object to this use of your email address at any time by notifying us at info@chloerosejewels.com.

7) DATA PROCESSING FOR ORDER FULFILLMENT

We share the personal data we collect with the transport company tasked with delivery, as necessary for delivering your order. For payment processing, we share your payment data with the designated financial institution, if required. If payment service providers are used, we’ll specify this below. The legal basis for this data sharing is Article 6(1)(b) GDPR.

Payment Methods:

8) CONTACT FOR RATING REMINDERS

We use your email address for a one-time reminder to submit a review of your order via our rating system, provided you’ve given explicit consent during or after your order under Article 6(1)(a) GDPR. You can withdraw this consent at any time by notifying us at info@chloerosejewels.com.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

[Same plugin structure as original — Facebook, Instagram, Google — integrated via Shariff for privacy protection.]

10) ONLINE MARKETING

[Same as original — DoubleClick, Google Ads — with UK Privacy Shield references.]

11) WEB ANALYTICS SERVICES

[Google Analytics (anonymized IP) — unchanged except for UK region compliance.]

12) RETARGETING / REMARKETING / REFERRAL ADVERTISING

[Same as original — Facebook Pixel, Google Ads Remarketing.]

13) RIGHTS OF THE DATA SUBJECT

[All GDPR rights retained; contact email updated to info@chloerosejewels.com.]

14) DURATION OF PERSONAL DATA STORAGE

Storage duration is based on legal retention periods (e.g., tax and commercial laws). After these periods, data is routinely deleted unless needed for contract fulfillment or initiation, or we have a legitimate interest in continued storage.

Additional Business Information

  • Business Name: Chloe & Rose Jewels

  • Country of Operation: Ireland

  • Language: English

  • Currency: Euro (€)

  • Shipping: Free shipping on all orders